Shipping policy

Shipping Policy

Fulfillment and Shipping Details

  1. Fulfillment Speeds:

    • We strive to process and fulfill orders promptly. Most orders are shipped within 1-3 business days after payment confirmation.
    • Customized or personalized items may require additional processing time. Please check the product description for specific details.

  2. Shipping Timelines:

    • Domestic Orders (within the United States):
      • Standard Shipping: Estimated delivery within 3-7 business days.
      • Expedited Shipping: Available upon request for an additional fee.
    • International Orders:
      • Shipping times vary based on the destination. Please refer to the checkout page for estimated delivery times.

  3. Shipping Costs:

    • Shipping costs are calculated at checkout based on the order’s weight, shipping method, and destination.
    • We offer free shipping on orders over $50 (excluding taxes and discounts).

  4. International Shipping Options:

    • We ship internationally to select countries. International shipping rates apply.
    • Customers are responsible for any customs duties, taxes, or import fees imposed by their country.

Missing or Damaged Packages

  1. Missing Packages:

    • If your package is marked as delivered but you haven’t received it, please contact us within 48 hours. We’ll investigate and assist you.

  2. Damaged Packages:

    • If your order arrives damaged, take photos of the packaging and the damaged items. Contact us immediately, and we’ll arrange a replacement or refund.

Restrictions and Exclusions

  1. Restricted Items:

    • Some items (e.g., hazardous materials, perishable goods) may have shipping restrictions. We’ll notify you during checkout if any restrictions apply.

  2. Exclusions:

    • We do not ship to P.O. boxes or APO/FPO addresses.
    • Shipping fees are non-refundable unless due to our error.

FAQs

  1. How can I track my order?

    • Once your order ships, you’ll receive a tracking number via email. Use this to track your package’s progress.

  2. What happens if my package is delayed?

    • While we strive to meet estimated delivery times, unforeseen delays (e.g., weather, holidays, customs) may occur. We appreciate your patience.

Contact Us

If you have any shipping-related questions or need assistance, please reach out to our customer support team at support@doubleecreations.com.